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Michigan answering service recognized for excellence

JULY 5, 2018 - Ambs Call Center In. announced it has been honored with the exclusive ATSI 2018 Award of Excellence. The annual award is presented by the Association of TeleService Internal (ATSI), the Trade Association of telecommunications, call center services, and answering service across North America and the UK.

This award marks the 15th time Ambs Call Center has been recognized by the ATSI for its dedication to excellence in service, with this award being the 8th consecutive year. Scoring criteria for the selection of the award-winning providers include:

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“I could not be more proud of our team for earning this year’s award. Our passion is to make a positive difference for our customers and it begins with providing excellent customer service,” says, Aaron Boatin, President of Ambs Call Center, “We bring our passion to the forefront of everything we do. Our services, training, and products are all carefully considered and evaluated regularly to ensure that we are really deserving of this award year after year.”

The award started 22 years ago to improve the overall quality of the call center. Ambs Call Center is a 15-time winner.