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St. Joseph Mercy Chelsea Wins National Award for Delivering Excellent Patient Experience

CHELSEA, Mich. (Nov. 13, 2018) — St. Joseph Mercy Chelsea has been named a 2018 Guardian of Excellence Award® winner by Press Ganey, a health care industry leader in measuring, understanding and improving patient care.  The Guardian of Excellence Award recognizes top-performing health care organizations across the country that have achieved the 95th percentile or above of performance in the category of Patient Experience.

"Our staff works very hard to ensure that each patient receives safe, high quality care and is made to feel as comfortable as possible throughout their stay with us," says Nancy Graebner, president and CEO of St. Joseph Mercy Chelsea.  "I congratulate our entire team for their continued commitment to providing excellent service to our patients."

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care.  Presented annually, the award honors clients who consistently sustain performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

"We are proud to partner with St. Joseph Mercy Chelsea to support their mission to provide safe, high-quality, patient-centered care,” said Patrick T. Ryan, CEO of Press Ganey.  “They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”

Last week, Leapfrog Hospital Safety Grades also recognized St. Joseph Mercy Chelsea for having the highest safety standards, announcing that the hospital had received an "A” ranking on its Fall 2018 scorecard.  It was the thirteenth "A" ranking for the hospital.


About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.


About Saint Joseph Mercy Health System

Saint Joseph Mercy Health System (SJMHS) is a health care organization serving seven counties in southeast Michigan including Livingston, Washtenaw, Wayne, Oakland, Macomb, Jackson, and Lenawee. It includes 537-bed St. Joseph Mercy Ann Arbor, 443-bed St. Joseph Mercy Oakland in Pontiac, 304-bed St. Mary Mercy Livonia, 136-bed St. Joseph Mercy Livingston in Howell, and 133-bed St. Joseph Mercy Chelsea. Combined, the five hospitals are licensed for 1,553 beds, have five outpatient health centers, six urgent care facilities, more than 25 specialty centers; employ more than 15,300 individuals and have a medical staff of nearly 2,700 physicians. SJMHS has annual operating revenues of about $2 billion and returns about $120 million to its communities annually through charity care and community benefit programs. For more information on health services offered at Saint Joseph Mercy Health System, please visit 

SJMHS is a member of Trinity Health, a leading Catholic health care system based in Livonia, Mich. Trinity Health operates in 22 states, employs about 131,000 people, has annual operating revenues of  $17.6 billion and assets of  $24.7 billion. Additionally, the organization returns about  $1.1 billion to its communities annually in the form of charity care and other community benefit programs. For more information on health services offered at Saint Joseph Mercy Health System, please visit 


About Michigan Medicine 

At Michigan Medicine, the academic medical center of the University of Michigan, we create the future of healthcare through the discovery of new knowledge for the benefit of patients and society; educate the next generation of physicians, health professionals and scientists; and serve the health needs of our citizens. We pursue excellence every day with our affiliates and in our three hospitals, 40 outpatient locations and home care operations that handle more than 2.3 million outpatient visits a year.

Michigan Medicine is composed of the top ranked U-M Medical School and the University of Michigan Health System, which includes the C.S. Mott Children’s Hospital, Von Voigtlander Women’s Hospital, University Hospital, the Frankel Cardiovascular Center and the Comprehensive Cancer Center. Michigan Medicine’s adult hospitals were ranked no. 6 in the nation by U.S. News and World Report in 2017 and C.S. Mott Children’s Hospital was the only children’s hospital in Michigan nationally ranked in all 10 pediatric specialties analyzed by U.S. News and World Report for 2017-18.

The U- M Medical school ranked ninth in the nation in U.S. News and World Report’s Best Graduate Schools ranking in 2018, placing fifth in the country for training primary care physicians. The U-M Medical School also is one of the nation's biomedical research powerhouses, with total annual research funding of more than $470 million.

More information is available at