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American 1 Credit Union’s Carolyn Duncan Appointed to the Jackson Interfaith Shelter Board

Jackson, MI - American 1 Credit Union announced Chief Member Experience Officer, Carolyn Duncan recently joined the Board of Directors of the Interfaith Shelter in Jackson, MI.

The Jackson Interfaith Shelter, first opening in 1974, is a Michigan non-profit organization whose mission is to work with people experiencing homelessness by providing emergency shelter, preparing meals, and assisting with other physical, emotional, and spiritual needs when possible.


“Having positive, engaged community partners like American 1 helps our clients to learn important life skills, such as how to manage personal finances,” stated Thomas Hunsdorfer, President of the Interfaith Shelter Board. “Carolyn brings brains, experience, energy, and heart to our work. She will help our organization be a good steward of the resources that come our way while also helping to provide hope and affirmation to our clients.”


Through Financial Wellness class offerings to shelter residents provided by their Financial Wellness Department and multiple donations and sponsorships, American 1 has maintained a well-established partnership with the Jackson Interfaith Shelter.


“It is clear that the team at American 1 cares to truly make a difference in people’s lives,” stated Steve Castle, Chief Executive Officer for the Jackson Interfaith Shelter. “Carolyn exhibits deep care for those that are struggling, and her professional expertise, as well as personal life experiences and relationships, will be a great addition to the ongoing conversations the shelter board is having towards enhancing and expanding our work in the community.”


Duncan, joining American 1 in November of 2021 as Chief Member Experience Officer, plays a crucial role in upholding the credit union’s mission of building financial wellness in the community through personal, everyday banking, starting with member experience. 


“Creating financial wellness in the communities we serve is not only American 1’s mission but our responsibility,” stated Carolyn Duncan, Chief Member Experience Officer for American 1. “I am honored to support our mission while making long-lasting positive impacts on the members of our community through serving on the Jackson Interfaith Shelter Board.”


Established in 1950, American 1 Credit Union serves over 63,000 members, including over 250 employees, with 16 branch locations across Jackson, Washtenaw, Hillsdale, Lenawee, and Wayne counties. American 1, recipient of the Best-in-State Credit Union Award by Forbes for 2023, is proud to serve the members of its communities by creating financial wellness through personal everyday banking.